Frequently Asked Questions
Everything you need to know about shopping with Calibre Furniture
What is the typical delivery timeframe for my order?
Delivery times vary based on your location and item availability. In-stock items usually ship within 3-5 business days. Once dispatched, transit times typically range from 2-10 business days depending on whether you are in a metro or regional area.
Does my furniture come with a warranty?
Yes, all Calibre Furniture products come with a standard 12-month manufacturer's warranty against defects in materials and workmanship. This ensures your investment is protected under normal residential use.
What is your return policy if I change my mind?
We offer a 14-day change-of-mind return policy for most items, provided they are in their original packaging and unassembled. Please note that return shipping costs and a restocking fee may apply.
Do you offer professional assembly services?
While our products are designed for straightforward home assembly with included instructions, we can recommend third-party assembly partners in most major metropolitan areas to assist you with the setup.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's portal to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For your convenience, we also offer flexible payment options such as Afterpay, Zip Pay, and PayPal.